Terms & Conditions

This User Agreement describes the terms and conditions on which you are allowed to use our Website and our Services.

Within This User Agreement:

“Account” means the account you open when you register on the Website.

“Corporate or Private Individual” means a User that investigates and purchases and AV Professional's Services or items from AV Professionals or identifies a AV Professional through the Website.

“Inactive Account” means a User Account that has not been logged into for a continuous 6 month period.

“Intellectual Property Rights” means any and all intellectual property rights, existing worldwide and the subject matter of such rights, including: (a) patents, copyright, rights in circuit layouts (or similar rights), registered designs, registered and unregistered trade marks, and any right to have confidential information kept confidential; and (b) any application or right to apply for registration of any of the rights referred to in paragraph (a), whether or not such rights are registered or capable of being registered and whether existing under any laws, at common law or in equity.

“Local Jobs” means a service we provide to match a Corporate or Private who has tasks that need doing with a AV Professional who will provide the service based on the location of the AV Professional.

“Project” or “Listing” means a job offered or awarded by a Corporate or Private Individual via the Website, which may include a Project listed by a Corporate or Private, a project awarded by a Corporate or Private (directly), a service bought by a Corporate or Private from an AV Professional.

“AV Professional” means a User that offers and provides services or identifies as a AV Professional through the Website.

“AV Professional Services” means all services provided by AV Professionals.

“User”, “you” or “your” means an individual who visits or uses the website

“User Contract” means : (1) this User Agreement; (2) the Code of Conduct as amended from time to time; (3) any other contractual provisions accepted by both the AV Professional and Corporate or Private uploaded to the Website, to the extent not inconsistent with the User Agreement and the Code of Conduct; and (4) the Project terms as awarded and accepted on the Website, to the extent not inconsistent with the User Agreement and the Code of Conduct.

“Website” means the websites operated by AV Professionals Portal and available at: www.avprofessionals.co.za and any related AV Professionals Portal service, tool or application.

1. Overview

By accessing and/or using the Website, you agree to the following terms with AV Professionals Portal.

We may amend this User Agreement and any linked information from time to time by posting amended terms on the Website.

The Website is an online venue where Users buy and sell AV Professional Services. Corporate or Private Individuals and AV Professionals must register for an Account in order to buy or sell AV Professional Services. The Website enables Users to work together online to complete and pay for Projects, buy and sell services that AV Professionals provide.

2. Scope

Before using the AV Professionals Portal Website, we recommend that you read the whole User Agreement, the Website policies and all linked information.

You must read and accept all of the terms in, and linked to, this User Agreement, the Code of Conduct, the AV Professionals Portal Privacy Policy and all Website policies. We strongly recommend that, as you read this User Agreement, you also access and read the hyperlinked information. By accepting this User Agreement, you agree that this User Agreement will apply whenever you use the AV Professionals Portal Website, or when you use the tools we make available to interact with the AV Professionals Portal Website.

3. Eligibility

You will not use the AV Professionals Portal Website if you:

  1. are not able to form legally binding contracts; or
  2. are under the age of 16; or
  3. a person barred from receiving and rendering services under the laws of South Africa or other applicable jurisdiction; or
  4. are suspended from using the AV Professionals Portal Website.

Subject to your local laws, a person over 15 but under 18 can use an adult's account with the permission of the account holder. However, the account holder is responsible for everything done with that account.

Users may provide a business name or a company name, which is to be associated with the User's Account. Users acknowledge and agree that where a business name or company name is associated with their Account, this User Agreement is a contract with the User as an individual (not the business or company) and Users remain solely responsible for all activity undertaken in respect of their Account.

We may, at our absolute discretion, refuse to register a person or corporate entity as a User.

4. Using AV Professionals Portal

While using the AV Professionals Portal Website, you will not:

  1. post content or items in inappropriate categories or areas on our websites and services;
  2. infringe any laws, third party rights or our policies, such as the Code of Conduct;
  3. fail to deliver payment for services delivered to you, unless the AV Professional has materially changed the AV Professional Service provided from the bid or a clear typographical error is made;
  4. fail to deliver AV Professional Services purchased from you, unless the Corporate or Private fails to meet the terms, materially alters the terms of the AV Professional Services from the listing;
  5. circumvent or manipulate our fee structure, the billing process, or fees owed to AV Professionals Portal;
  6. post false, inaccurate, misleading, defamatory or offensive content (including personal information);
  7. take any action that may undermine the feedback or reputation systems (such as displaying, importing or exporting feedback information or using it for purposes unrelated to the AV Professionals Portal Website);
  8. transfer your AV Professionals Portal account (including feedback) and Username to another party without our consent;
  9. distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  10. distribute viruses or any other technologies that may harm AV Professionals Portal, the Website, or the interests or property of AV Professionals Portal users (including their Intellectual Property Rights, privacy and publicity rights) or is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
  11. download and aggregate listings from our website for display with listings from other websites without our express written permission, "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorisation;
  12. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the AV Professionals Portal Website;
  13. copy, modify or distribute rights or content from the AV Professionals Portal Website or AV Professionals Portal's copyrights and trademarks; or
  14. harvest or otherwise collect information about Users, including email addresses, without their consent.

5. Intellectual Property Rights infringement

It is our policy to respond to clear notices of alleged intellectual property rights infringement.  If you believe that your Intellectual Property Rights have been violated, please notify us via this link on our Website and we will investigate.

6. Fees And Services

We charge fees for certain services, such as introduction fees for Projects, listing upgrades and subscription fees. When you use a service that has a fee, you have the right to accept or decline the service whereby you will be charged the fees based on our schedule of Fees and Charges, which we may change from time to time and will update you by placing on our Website. We may choose to temporarily change the fees for our services for promotional events (for example, discounts on memberships) or new services, and such changes are effective when we post the temporary promotional event or new service on the Websites.

Unless otherwise stated, all fees are quoted in South African Rand.

7. Taxes

You are responsible for paying any taxes, including any goods and services or value added taxes, which may be applicable depending on the jurisdiction of the services provided. These taxes will be added to fees billed to you, if applicable.

As we are a company incorporated in South Africa, all fees earned by us from South African Users will be subject to a 14% Goods and Services Tax (VAT) on all fees, which will be shown separately on all invoices.

You must also comply with your obligations under income tax provisions in your jurisdiction.

8. Payment Administration Agent

You acknowledge and agree that we may in our sole discretion, from time to time, appoint our related bodies corporate or a third party as our agent to accept or make payments (including merchant facilities) from or to Users on our behalf. Such a third party will have the same rights, powers and privileges that we have under this User Agreement and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event shall we be liable to any User for any loss, damage or liability resulting from the Payment Administration Agent's negligence and/or acts beyond the authority given by AV Professionals Portal.

9. Promotion

We may display your company or business name, logo, images or other media, and public description of your Projects and profile as part of the AV Professionals Portal Services and/or other marketing materials relating to the AV Professionals Portal Website, except where you have explicitly requested that we do not do this and we have agreed to such request.

10. Content

When you give us content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, trademark, publicity, and database rights (but no other rights) you have in the content, in any media known now or in the future.

You acknowledge and agree that: (1) we only act as a portal for the online distribution and publication of User content. We make no warranty that User content is actually made available on the Website. We have the right (but not the obligation) to take any action deemed appropriate by us with respect to your User content; (2) we have no responsibility or liability for the deletion or failure to store any content, whether or not the content was actually made available on the Website; and (3) any and all content submitted to the Website is subject to our approval. We may reject, approve or modify your User content at our sole discretion.

You represent and warrant that your content:

  1. will not infringe upon or misappropriate any copyright, patent, trademark, trade secret, or other intellectual property right or proprietary right or right of publicity or privacy of any person;
  2. will not violate any law or regulation;
  3. will not be defamatory or trade libelous;
  4. will not be obscene or contain child pornography;
  5. will not contain the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons
  6. will not contain material linked to terrorist activities
  7. will not include incomplete, false or inaccurate information about User or any other individual; and
  8. will not contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

You acknowledge and agree that we may transfer your personal information to a related body corporate and your information may be transferred outside of South Africa. If you wish to withdraw your consent, you acknowledge and agree that we may be unable to provide you with access to the Website and AV Professionals Portal Services and may close your Account.

Information on the Website may contain general information about legal, financial, health and other matters. The information is not advice, and should not be treated as such. You must not rely on the information on the Website as an alternative to professional advice. If you have specific questions about any matter you should consult your professional adviser.

We provide unmonitored access to third party content, including User feedback and articles with original content and opinions (or links to such third party content). We only act as a portal and have no liability based on, or related to, third party content on the Website, whether arising under the laws of copyright or other intellectual property, defamation, libel, privacy, obscenity, or any other legal discipline.

The Website may contain links to other third party websites. We do not control the websites to which we link from the Website. We do not endorse the content, products, services, practices, policies or performance of the websites we link to from the Website. Use of third party content, links to third party content and/or websites is at your risk.

11. Feedback, Reputation And Reviews

You acknowledge that you transfer copyright of the feedback, reputation and reviews you leave consisting of comments and a multidimensional rating (e.g. quality, communication etc.) together with a composite rating by us. You acknowledge that such feedback, reputation and reviews belong solely to us, notwithstanding that we permit you to use it on our Website while you remain a User. You must not use, or deal with, such feedback, reputation and reviews in any way inconsistent with our policies as posted on the Website from time to time without our prior written permission.

You may not do (or omit to do) anything that may undermine the integrity of the AV Professionals Portal feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.

Our feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of AV Professional Services via the Website. You may not use your AV Professional or Corporate or Private feedback (including, but not limited to, marketing or exporting your any or all of your composite rating or feedback comments) in any real or virtual venue other than a website operated by AV Professionals Portal or its related entities without our written permission.

12. Advertising

Unless otherwise agreed with us, you must not advertise an external website, product or service on the Website. Any website address posted on the Website, including in a listing, bid, listing description, clarification board or the message board, must relate to a project, contest, item listed, user or service being performed on the Website. An example of a permissible website address would be a portfolio of work.

We may display sponsor advertisements and promotions on the Website. You acknowledge and agree that we shall not be responsible for any loss or damage of any kind incurred by you as as result of the presence of such advertisements/ promotions in the Website or your subsequent dealings with the Advertisers. Furthermore, you acknowledge and agree that content of sponsor advertisements or promotions is protected by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights and laws. Unless expressly authorised by AV Professionals Portal or third party right holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertisement/promotions.

13. Communication With Other Users

You must not post your email address or other contact information on the Website, except in the "email" field of the signup form, at our request or as otherwise permitted by us on the Website.

Unless you have a prior relationship with a User, you must only communicate with Users via the Website, including by using the Project message board, inbox private messaging or chat facilities. Unless we provide a User's contact information through a feature or function available through the Website, you must not, and must not attempt to, communicate with other Users in respect of Projects through any other means such as email, telephone, Skype, ICQ, AIM, MSN Messenger, GTalk and Yahoo.

14. Right To Review

We may read all correspondence posted to the Website and download or access, and test (if necessary), all uploaded files, programs and websites related to your use of the Website for the purpose of investigating fraud and for risk management and related purposes.

15. Identity / Know Your Customer

You authorise us, directly or through third parties, to make any inquiries we consider necessary to validate your identity. You must, at our request: (1) provide further information to us, which may include your date of birth and other information that will allow us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information against third party databases or through other sources.

You must also, at our request, provide copies of identification documents (such as your drivers' license). We may also ask you to provide photographic identification holding a sign with a code that we provide as an additional identity verification step.

We reserve the right to close, suspend, or limit access to your Account, the Website and/or AV Professionals Portal Services in the event we are unable to obtain or verify to our satisfaction the information which we request under this section.

16. User Services

Upon the Corporate or Private awarding a project to the AV Professional, and the AV Professional’s acceptance on the Website, or the purchase of an item by a Corporate or Private Individual from the AV Professional, the Corporate or Private Individual and AV Professional will be deemed to have entered into a User Contract under which the Corporate or Private agrees to purchase, and the AV Professional agrees to deliver the AV Professional Services. You agree not to enter into any contractual provisions in conflict with the User Agreement.

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Corporate or Private or AV Professional, or in any other uses you make of the Website.

If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a User Contract.

Depending on their jurisdiction, AV Professionals and Corporate or Privates may have rights under statutory warranties that cannot lawfully be excluded. Nothing in this User Agreement is intended to override a right that by applicable law may not be excluded.

Each User acknowledges and agrees that the relationship between Corporate or Privates and AV Professionals is that of an independent contractor. Nothing in this User Agreement creates a partnership, joint venture, agency or employment relationship between Users. Nothing in this User Agreement shall in any way be construed as forming a joint venture, partnership or an employer-employee relationship between AV Professionals Portal and the User.

17. Special provisions for Local Jobs

Each User acknowledges:

  1. AV Professionals Portal may include a map feature and AV Professionals Portal may display the location of Users to persons browsing the Website on that map. Every Corporate or Private seeking services for Local jobs will be asked to provide the location where the Local job is to be performed or the goods are to be delivered. A User must never disclose, in any Project posted, personal details such as the User's name, street number, phone number or the email address in any Project description for a Local job or in any other public communication on the AV Professionals Portal Website.
  2. Once a AV Professional's bid has been accepted by a Corporate or Private seeking Local jobs services or tasks then the AV Professional providing the service or task is obliged to complete the transaction, unless the service or task, goods or transaction is prohibited by law, by this Agreement or by any of our Policies.
  3. If a Corporate or Private updates a Local job after it has been published on the Website, then all bids for that Local job made prior to the update will be automatically cancelled and the bidding process will restart. When a AV Professional has provided the goods or services or completed the task requested by a Corporate or Private seeking services for Local job, the User must log on to the Website and update the service status as “Complete” for that Local job. Failure to complete the service or task will constitute a breach of this User Agreement.
  4. Our fees are applied to the amount of the awarded AV Professional's bid to perform the services for the Local job. Any items purchased by the AV Professional as part of performing the service are between the Corporate or Private and AV Professional.

18. Funds

You may have funds in your Account if you have prepaid for fees or charges or for services to be provided to you via the Website.

Funds in your Account are held by us in our operating accounts held with reputable financial institutions. Funds in your Account are not held separately by us and may be commingled with our general operating funds and funds of other User's Accounts.

You are not entitled to any interest, or other earnings for funds that are in your Account.

We may receive interest on funds held by us in our operating accounts (which may include funds in your Account) from financial institutions with whom we hold our operating accounts. Any such interest earned belongs to us and we will not be liable to any User for any imputed interest on such funds.

This website does not warrent any refunds and all physical payment transactions between AV Professionals, Corporates or Private Individuals happens offline.

You acknowledge and agree that:

  1. we are not a bank or other licensed financial institution and do not provide banking services or any financial services to you;
  2. the funds shown in your Account represents our unsecured obligations to you with respect to your rights to direct us to make payment in relation to the purchase and sale of AV Professional Services through the Website and provision of the AV Professionals Portal Services;
  3. the amount of funds showing in your Account is not insured and is not a guaranteed deposit;
  4. funds may only loaded into your Account, and you must only use the mechanisms available on the Website to pay for subscriptions and transaction fees occurred when linting a service or project or when placing or accepting bids or when buying a service.

19. Limits & Fraud Prevention

We reserve the right to suspend a User withdrawal request if the source of the funds is suspected to be fraudulent.

If we become aware that any funds received into an Account from another Account as a result of a fraudulent transaction it will be reversed immediately.

We may, in our sole discretion, place a limit on any or all of the funds in your Account (thereby preventing any use of the funds) if:

  1. we believe there may be a high level of risk associated with you, your Account, or any or all of your transactions, including if we believe that there is a risk that such funds will be subject to reversal or chargeback;
  2. we believe that the beneficiary of the payment is someone other than you;
  3. we believe that the payment is being made to a country where we do not offer our Service; or
  4. we are required to do so by law.

If you are involved in a dispute, we may (in certain circumstances) place a temporary limit on the funds in your Account to cover the amount of any potential liability. If the dispute is resolved in your favour, we will lift the limit on your funds and those funds may be released to you. If the dispute is not resolved in your favour, we may remove the funds from your Account.

20. Refunds

This website does not warrant any refunds nor any withdrawals from your funds account.

If in special occations we agree to a refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us. We may, in our sole discretion, use an alternative payment method in exceptional circumstances.

We may refund funds to Users irrespective of whether a User has requested funds be refunded if: (1) we are required by law or consider that we are required by law to do so; (2) we determine that refunding funds to the User will avoid any dispute or an increase in our costs; (3) we refund funds to the User in accordance with any refund policy specified by us from time to time; (4) we find out that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

You can request a refund by using our support page or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have done so, you must not initiate a chargeback request with your credit card issuer until such time as all reasonable efforts have been exhausted with us to resolve your request.

If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.

If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.

21. Withdrawals

This website does not offer any withdrawals and all physical payments between AV Professionals, Corporate and Private Individuals happens offline.